Why choose Couture Cakes & Confections?

Now that you've found the perfect mate, we can't imagine that you would be happy celebrating your marriage with anything less than an exquisite one of a kind masterpiece from Couture Cakes on your special day. Every element of your celebration cake will be customized to your individual needs, desires and specifications - from the design, details, flavors, handmade sugar flowers right down to the finishing touches…it's all about you and your special day!

How far ahead do I need to book my cake?

We limit the number of cakes we commission each week so the earlier you reserve your date with us the better. Typically, it's best to book at least six - twelve months in advance; however, because we have such a large hand delivery area and ship our creations nationwide we pre-book events up to 18 months in advance and often fill our calendar up early. If you have your heart set on a cake from Couture Cakes, our advice is to book it as early as possible. We turn away more cakes than we produce each year, so don't risk it; give us a call as soon as you know the date of your event and have your venue booked!

Why do I need to setup a consultation appointment?

Your cake design process begins with a consultation at our artisan bakery in Hixson, Tennessee. We're available by appointment only to ensure that your design time goes uninterrupted. This allows us to focus on creating the perfect cake for your wedding. At Couture Cakes, the most important part of working our magic is for us to understand your wants; therefore, we ask that you schedule a consultation with ample time (usually 4 - 6 months in advance) to allow for design, scheduling and creation of the perfect cake for your most perfect day. We offer more than just a photo album of pre-designed cakes and limited icing choices, in fact we have over 150 cake flavor combinations to choose from! More importantly, we offer the opportunity for you to express your wants, needs and desires and a world of cake decorating techniques and mediums. We offer you a chance to take time to choose every aspect of your wedding cake carefully; we believe that you will be much happier with the outcome in the long run.

Why do I need to know the exact date of the wedding reception before an appointment is scheduled?

Again, we schedule a limited number of wedding & special event cake orders per week on a first come, first paid basis. Our goal is to create the best, not mass produce. Because we ship nationwide and hand deliver large special events cakes to areas in 6 states, Tennessee, Georgia, Alabama, North Carolina, South Carolina and Kentucky (please call for exact delivery area details), an appointment is only scheduled when a firm date and reception site has been chosen by the bridal couple and we confirm that your date is available for us to commission your custom cake.

What is the fee for your consultation and What should I expect during my consultation?

There is a NON-REFUNDABLE $100.00 fee required to schedule your wedding consultation. Your consultation fee includes: a 1 hour one on one consultation with a cake stylist to discuss and design your cake, and tasting samples. Should you book your wedding with Couture Cakes the $100 consultation fee will be applied to your final cake price. The $100 it is not refundable in the event you do not book your cake with us. Should you require additional consultation time it will be billed at $100.00 per hour or any part thereof and this additional fee will not be deducted from your cake.

Why do you charge a consultation fee?

Two simple reasons:

#1) We are a small but extremely busy artisan bakery which bakes entirely from scratch to order for our in-store, restaurant, and nationwide customers so our free time is very limited and we must stop creating other customers orders to bake fresh tasting samples and meet with you.

#2) Everyone loves FREE cake...right? In the early years of our business sadly we discovered there many people who were not genuinely interested in commissioning us for their event cakes but wanted to taste our "FREE" cakes and get us to sit down with them to design a custom cake only for them to take our design to other bakeries to price shop. This costs our small family business a lot of time and money. We've since learned that by implanting the consultation fee it weeds out most of those and we're very happy to say that 99% of couples who come in for a consultation book their wedding and groom's cakes with us.

What should I bring to my pre-scheduled consultation?

During our meeting we will collaborate on a custom design that best portrays the look and feel you desire for your event. Bring your planning book containing any inspiration; ideas for cake shape, size and styles you like, fabric or lace swatches, ribbons, save the date, invitation, pictures of the venue, flowers, printed outs from your Pinterest; etc. We've found inspiration for cake designs in the most unlikely of places...we love what we do! That makes designing a cake with Couture Cakes a fun and creative process. No two weddings are the same, so we believe no two cakes should be either!

If I bring you a photo of a cake I found elsewhere could you duplicate it? Please feel free to bring any photos of the size, style and design of cakes that interest you for inspiration; however, we DO NOT copy or duplicate other decorators work. We will work to design something unique for your special event using certain elements you like. We put a lot of time and effort into creating our original designs to make your cake is unique and specially designed for you and we respect other artists who do the same.

Who should I bring to my consultation? Our design studio is small with limited seating therefore we ask that you bring no more than three people total; i.e., the bride, groom and wedding planner or the bride, groom and bride's mother, etc. We also ask that you DO NOT bring children to your consultation.

Why should I have a budget in mind for my wedding cake?

It is best to have a realistic flexible budget in mind for your wedding and grooms' cakes. Custom wedding cakes are very detailed and very time consuming; therefore, the costs add up when you start adding lots of handmade detailing. Remember the more labor that goes into a cake and the more bling that goes onto cake the more the cake costs. Therefore, by letting us know your realistic flexible budget upfront it will help our staff better understand your needs so we can help you create the perfect cake for your special day to stay within your budget. Before setting your budget please carefully read through our Pricing Guide page to get a better understanding of how our cakes are priced.

How do I book my date/cake?

In addition to the consultation fee a 50% non refundable down payment is required at the time of consultation with the contract balance due in full 12 weeks prior to your wedding date. Couture Cakes presently accepts cash and credit cards - MasterCard, Visa and American Express. Your date becomes reserved ONLY when the "Wedding Cake Contract" is signed & your 50% non-refundable deposit is received.

Can I reserve my wedding date any other way?

Yes, if you have chosen your date and booked your venue but are unsure of what kind of cake you want, the number of guests, etc., you may reserve your wedding date by paying a non-refundable SAVE THE DATE RETAINER of $500.00 to hold your date. This guarantees your date will be secured on our calendar. We will work with you to schedule your consultation at a later date when you have more details and are ready to get started designing.

What if I don't live in Chattanooga, TN, Can I book a cake?

Yes, we work with couples from around the world on a regular basis. Often we do everything via telephone and email never meeting the bride or groom. Just fill out our online form with all the details and one of our staff will contact to go from there.

What if I don't have 12 weeks advance notice to book my cake?

LAST MINUTE WEDDINGS: On occasion we are able to book a wedding with less than 12 weeks prior to the event date if that date is available. In order to do so your cake MUST BE paid in FULL on the date it is booked regardless of the final cost. Your cake is non-refundable and there will be no changes made to the original design once your order is placed. No Exceptions will be made.

Do you rent cake stands or plateaus?

Yes, we have many assorted styles and sizes, including a large selection of one of a kind custom made cake stands and plateaus available for rental with your cake purchase. Cake stand rental fees are based on your selection and must also be prepaid 12 weeks prior to your event date. Rental fees range from $50 - $75 depending on each stand. There is an additional security deposit ranging from $100 - $450 (equal to the replacement cost) required for all rentals. All pieces of the cake stands, plates, pillars, etc. must be returned to Couture Cakes within 48 hours following your event date. Late return or damaged pieces will result on the forfeit of your deposit and/or replacement cost of the stand (whichever is greater) being billed to your credit card on file.

PLEASE NOTE: There is a $25 cleaning fee for any cake stand/plateau that is returned dirty. This fee will be charged to your credit card on file.

Do you offer custom made cake plateaus, cake stands or cake risers?

Yes, we have several options for creating custom made cake plateaus, stands and risers. We also offer custom made fabric cake riser covers which can be coordinated with your wedding color theme, style, etc. Price for custom made plateaus or fabric riser covers varies.

Delivery & Setup Fees:

We will coordinate a time to meet with you, your wedding coordinator or venue head to deliver and setup your cake. Please note we offer a 2 hour delivery window for all deliveries. If you're having an outdoor event during the hottest months (May - September) we prefer to deliver your cake closer to your event start time.

Local Delivery - We charge $50.00 delivery and setup for all wedding cakes in the city of Chattanooga.
Delivery Outside the City - Deliveries that fall within 1 hours drive from our bakery are billed at a flat rate of $100.
Out of Town Deliveries - Out of town deliveries that fall outside the 1 hour round trip range will be billed at $100 plus $100 per hour or any part thereof.
Sunday & Holiday Deliveries - within the city of Chattanooga are billed at a flat rate of $100. Deliveries that fall within 1 hour round trip drive from our bakery are billed at a flat rate of $200. Out of town deliveries that fall outside the 1 hour round trip range will be billed at $200 plus $200 per hour or any part thereof.

Our cakes are hand delivered by trained decorators to ensure that they arrive safely. Larger cake are assembled and the finishing touches added on-site. We have hand delivered cakes to all 6 surrounding states and shipped cakes to every state in the nation for many years without incident.

Cancellation Policy:

Once your cake has been booked no part of the $100 consultation fee, 50% non refundable deposit, Save the Date Retainer or any partial or full payments will be entitled to a refund. Please keep in mind we have turned away other couples desiring our services to block your space on our calendar; therefore, no exceptions will be made.

Can I have someone pick up my cake?

We do not recommend picking up your tier wedding cake. However, if you choose to pick up your cake you should make sure that you have a clean, flat surface to set the cake on while driving. Vans, sport utility and any vehicle that the back seat folds in so the air conditioning can make it to the back are the best for traveling. If you are in a car, the floor is generally safer than the seat. Most of our cakes are either too large or irregularly shaped to fit in a cake box so you need to take special care to protect them. If your cake can be boxed we will create a heavy duty box for it and secure the base of the cake in that box. A packaging fee will be charged. PLEASE NOTE: Once your cake leaves our bakery door it is no longer the responsibility of Couture Cakes & Confections. Any damages incurred are the sole responsibility of the purchaser.

Do you ship your cakes?

Yes, we offer nationwide shipping via UPS NEXT DAY AIR. We can ship up to 3 tiers stacked. Cakes larger than this require being shipped in sections and may require some assembly by the purchaser. Next Day Air shipping very costly but we've been shipping cakes with UPS for 14 years and our customers have been over the moon with their cakes and our packaging.

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